Privacy Policy

1. Who we are and what this policy covers

Asurvio, LP operates ASURViO. In this policy, “we,” “us,” and “our” refer to Asurvio, LP. We determine why and how personal information is processed for the corporate website and company communications described here. Where applicable law uses that term, we are the controller.

This policy covers asurvio.com and corporate inquiries and communications associated with it. Personal information includes information that identifies, relates to, or can reasonably be linked to a person or household, including information linked to a device or online identifier.

ASURViO Shield and Driver Support have separate privacy policies describing their websites, software, account services, product features, and support. Those policies govern the corresponding product activities. This corporate policy does not replace or expand the collection, use, disclosure, or retention permitted by either product policy.

In particular, this policy does not authorize additional use of Shield email content, screenshots, extension data, protection records, or Driver Support device and scan information. Shared ownership, a shared provider, or a corporate website visit does not itself authorize combining product information for another purpose.

This policy explains our practices. It does not replace a separate notice, permission request, or consent required by law.

2. Information we collect and its sources

Information you provide. When you contact us about the company or request communications, we receive the contact details you provide, your message, and any attachments. These can include your name, email address, company, role, and communication preferences. Please avoid sending passwords, full payment card details, or unrelated sensitive information.

Website and communication information. Your browser and interactions can provide IP address information, browser and device details, page URLs, referral information, timestamps, cookie or other online identifiers, and consent choices. Where email measurement is used, records can include opens, link clicks, and related device details. Providers supporting our website and communications may supply the corresponding records.

Technical records and identifiers can be personal information even when they do not contain your name. This website notice does not describe a driver scan or a Shield protection check; those activities are covered by the relevant product policy.

3. How we use information

We use information to operate and secure the corporate website, answer inquiries, provide requested communications, manage privacy choices, diagnose problems, understand website performance, measure permitted marketing activity, investigate misuse, and meet applicable legal obligations. Promotional communications are subject to your choices and applicable consent requirements.

If a new purpose requires additional notice or consent, we provide it before using personal information for that purpose. A corporate inquiry does not by itself authorize us to add you to unrelated product marketing.

Website improvement

We may use aggregated or de-identified information that cannot reasonably identify you or your device to understand trends and improve our website and communications. We take reasonable measures to keep that information non-identifying and do not attempt to re-identify it. Removing a name or assigning an identifier is not sufficient if the information remains reasonably linkable. This provision does not authorize product-content use or AI model training beyond the applicable product policy.

4. When we disclose information

We disclose relevant information to providers supporting website hosting, security, analytics, consent management, communications, and inquiry handling. Providers acting on our behalf are subject to appropriate contracts, purpose restrictions, and safeguards. Their access for one task does not authorize unrelated use. A provider acting independently may also have its own privacy notice.

We may disclose information when required by law, where reasonably necessary to address fraud or abuse, protect people or the service, or establish, exercise, or defend legal rights. We may also disclose information at your direction or with your permission. Business transfers, such as a merger or acquisition, remain subject to applicable safeguards, notice, and consent requirements.

We do not sell personal information for money. Website advertising and measurement can involve disclosure of online identifiers and website activity to advertising and analytics partners. Depending on the activity and applicable law, these disclosures may constitute a sale, sharing, or targeted advertising. The choices in Section 5 apply. These disclosures do not authorize advertising use of Shield protection information or Driver Support scan records.

5. Cookies and advertising choices

Cookies and similar technologies support website functions, preferences, consent records, analytics, and marketing. We request consent before nonessential technologies operate where required by law. You can change your choices at any time through this website’s cookie settings and through your browser. Blocking essential technologies may affect requested functions.

Do Not Track and Global Privacy Control are different signals. We do not respond to the older Do Not Track signal. We honor recognized opt-out preference signals such as Global Privacy Control as required by applicable law, including for the browser or device and associated profiles or accounts within the required scope. You may also submit a sale, sharing, or targeted-advertising opt-out using Section 12.

Changing browsers or deleting cookies may affect stored preferences. An advertising opt-out may limit personalized advertising without stopping all ads. Cookie choices, marketing unsubscribe, and privacy deletion requests are separate actions. Email measurement is subject to any applicable notice, consent, and withdrawal requirements.

6. How long we keep information

We retain corporate inquiry messages and attachments for the period needed to respond, complete related follow-up, and meet applicable dispute or legal recordkeeping needs. Website and security logs are kept for their operational, troubleshooting, and security purposes. Analytics and advertising records are kept for the disclosed measurement purpose, subject to applicable choices and requirements.

Consent, suppression, and privacy-request records are kept as needed to apply your choices, respond to requests, and demonstrate compliance. We consider the type and sensitivity of information, whether the purpose remains necessary, the relevant technology, and legal requirements when determining retention. We do not retain information indefinitely merely because it may be useful.

When information is no longer needed, we delete or de-identify it under our retention procedures. Legal holds and required recordkeeping may justify retaining particular records longer. Removal from backups and provider systems is addressed through those procedures. Retained information remains subject to its purpose and access restrictions.

These corporate retention criteria do not change a product-specific limit. In particular, they do not extend Shield’s email or screenshot retention, or the purposes for which either product may keep records.

7. Your communications and privacy rights

To stop promotional email, use the unsubscribe link or contact us using Section 12. We may still send messages needed to respond to your inquiry, administer your privacy choices, or meet legal obligations. Unsubscribing from corporate marketing does not cancel a product subscription or change purchased protection.

Depending on the law that applies and the circumstances, you may have rights to confirm processing; access information and obtain a portable copy; correct inaccuracies; request deletion; withdraw consent; restrict or object to processing; and opt out of sale, sharing, targeted advertising, or certain profiling. Applicable law may also provide rights concerning sensitive information.

Use Section 12 to submit a request. Describe what you want us to do and identify the website and relevant contact or account email address, if any. “Privacy Request” is a suggested subject line, not a requirement. You do not need to create an account. Do not include passwords or full payment card details.

We may request information reasonably necessary to verify your identity or an authorized agent’s authority. Verification depends on the request; we do not require identity verification for opt-outs where the law prohibits it. We respond within applicable legal deadlines, explain permitted extensions or refusals, and do not unlawfully discriminate against you for exercising your rights.

Where you have a right to appeal, reply to our decision or use Section 12 with “Privacy Appeal” in the subject. If an appeal is denied, we explain applicable regulator complaint options. Exceptions may apply, including required recordkeeping and information necessary to fulfill a requested service.

If your request involves more than one ASURViO product, identify the products so the appropriate records can be located. Each product’s privacy notice continues to apply. A privacy deletion request does not by itself cancel a subscription, reverse a charge, or remove software.

8. Additional information for United States residents

Where California or another applicable state privacy law governs our processing, the rights in Section 7 apply subject to that law’s scope and exceptions. California rights can include knowing, deleting, correcting, and opting out of sale or sharing, and limiting certain uses or disclosures of sensitive personal information.

The corporate information described in Section 2 includes identifiers and contact information, internet or electronic activity, and correspondence you provide, which may incidentally contain additional or sensitive information. Sources are you, your browser or device, and providers supporting the activities described here. Sections 3 and 4 describe purposes and recipients; Section 6 describes retention criteria.

Website identifiers and activity involved in advertising are addressed in Sections 4 and 5. The presence of sensitive details in an inquiry does not authorize unrelated processing. Contact us to exercise any applicable right concerning such information.

9. Individuals outside the United States

Where applicable privacy law outside the United States governs our processing, including in the European Economic Area, United Kingdom, or Switzerland, this section supplements the rest of the policy. Asurvio, LP is the controller for the corporate activities described here.

Legal grounds and rights

Where the EU GDPR or UK GDPR applies, we rely on a legal ground only when its requirements are met: legitimate interests for website security, reliability, responding to inquiries, and protecting legal rights after considering your rights and freedoms; contract for steps necessary to enter into or perform an agreement you request; legal obligations for required compliance; and consent where required for optional tracking, marketing, or other processing. Mentioning an activity in a policy does not make it necessary for a contract. Additional conditions must be met where the law requires them for sensitive information.

Subject to applicable conditions, you may request access, correction, erasure, restriction, or portability, and object to processing based on legitimate interests. You may object at any time to direct marketing and associated profiling. You may also have protections relating to solely automated decisions with legal or similarly significant effects. Withdrawal of consent does not affect processing lawfully carried out before withdrawal.

Swiss and other applicable local laws may provide rights to information, access, correction, deletion, restriction, or delivery or transfer of information, subject to their conditions. Use Section 12. We respond without undue delay and within applicable legal deadlines. Optional consent is not required for unrelated functions.

International transfers

Information may be processed in the United States and countries where relevant providers operate. Privacy protections may differ. Where transfer restrictions apply, a legally permitted mechanism is required, such as an applicable adequacy decision or appropriate safeguards, with additional measures where necessary. A general provider contract does not by itself replace a required transfer mechanism. Contact us for information about the mechanism and safeguards relevant to your information, including a copy or description where required, subject to lawful redactions.

Using the website or accepting this policy does not constitute consent to every international transfer. We do not claim participation in an international certification framework through this policy.

Privacy concerns and regulators

You may contact us about a concern without giving up an applicable right to complain to a regulator. EEA individuals may complain to the supervisory authority where they live or work or where an alleged infringement occurred. UK individuals may contact the Information Commissioner’s Office; Swiss individuals may contact the Federal Data Protection and Information Commissioner. You do not need to complete our internal appeal process before exercising an applicable right to complain to those regulators. Other local regulator procedures may differ.

10. Security and information about children

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle, including access restrictions and protections for sensitive information in transmission. No system can guarantee absolute security.

We do not knowingly collect or solicit personal information from children under 13. If you believe a child under 13 has provided information through the corporate website, contact us so we can investigate and take appropriate steps. Where applicable law requires affirmative authorization for selling or sharing information about a child or teenager, that authorization is required before the activity occurs.

Messages may contain information about other people. Provide only information relevant to your inquiry. Their information remains subject to the applicable handling restrictions.

11. Other services and changes to this policy

Links to product websites, payment services, and other independent services may lead to separate privacy notices. Review the notice that applies to the service you use. Our responsibilities continue when a provider handles information on our behalf. Product support and payment processing remain subject to the relevant product and provider notices.

We update this policy when our practices or applicable requirements change. The last-updated date identifies the published version. For material changes, we provide a prominent website notice or email notice where appropriate. Material changes ordinarily take effect 30 days after notice. We follow a different timetable or obtain additional consent where law requires it. Continued use does not replace legally required consent.

12. Contact us

For corporate privacy questions, requests, appeals, or an accessible copy of this policy, email support@asurvio.com.

Asurvio, LP
Attn: Corporate Privacy Requests
PO Box 2022
Temple, TX 76503-2022
United States

For ASURViO Shield product privacy requests, email shieldsupport@asurvio.com. For Driver Support product privacy requests, email support@driversupport.com. The relevant product’s privacy policy provides its request instructions and available contact methods.